Privacy policy

Privacy policy

This Privacy Policy (“Privacy Policy”) sets out how TFIVE Pty Ltd (“we”, “us”, “our” and “Aqara Australia”) manage, collect, use, process and disclose your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.aqarastore.com.au/.

Personal Information We Collect and How We Collect It 

We may collect the following kinds of personal information from you:  

• contact details – name, billing address, shipping address;  
• payment information such as credit card numbers and PayPal account names;   
• communication and interactions we may have with you; and 
• device information including about your web browser, IP address, time zone, some of the cookies that are installed on your device, information about the webpages or products you view, what websites or search terms referred you to our site and information about you interact with our site (Device Information). 

Without certain personal information, we may not be able to provide our products or services to you. 

We collect personal information from you in the following ways: 

• where you provide it directly to us through our site or other communications;  
• where you purchase products from us;  
• where you sign up for our newsletter; and 
• from third-party

We collect Device Information using the following technologies: 

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

How Do We Use Your Personal Information? 

We use your personal information to: 

• fulfil any orders placed through our site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations); 
• communicate with you; 
• screen our orders for potential risk or fraud; 
• comply with our legal obligations or as may otherwise be permitted by law; and 
• when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns). 

We take reasonable steps to ensure that Personal Information is protected from misuse, interference, and loss and from unauthorised access, modification, or disclosure. However, as the transmission of information across the internet is not completely secure, we cannot guarantee the security of your personal information transmitted to our website. Any such transmission is at your own risk. 

Sharing Your Personal Information

We may share your Personal Information with: 

• our related companies; and 
• third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We use Meta to facilitate marketing campaigns -- you can read more about how Meta uses your Personal Information here: https://www.facebook.com/privacy/policy/.

We may also share your Personal Information where you have consented to the disclosure, to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. 

Some of the third-party service providers with whom we may share your personal information are based in countries outside of Australia, such as the United States and Canada. Please see above for information on the privacy practices of these third parties. 

Behavioural Advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you or where you have consented to these communications. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.  

Access To and Correction of Your Personal Information 

You may access or request correction of the Personal Information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your Personal Information.  

There is no charge for requesting access to your Personal Information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).   

We will respond to your requests to access or correct your Personal Information in a reasonable time. We will take all reasonable steps to ensure that the Personal Information we hold about you remains accurate, up-to-date and complete. 

Complaints  

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your Personal Information, you should contact us. Our contact details are set out below. 

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.  

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on alternative courses of action that may be available. 

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. All changes will be published on our website. 

Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact us by email at support@aqarastore.com.au